Payment can be made via Paypal or directly to our Finnish bank account. Bank account information can be found in order confirmation email.
Ready to ship items are shipped within 1-3 business days. Dyed to order items are usually shipped within 1-2 weeks. If you order both in stock and dyed to order items your whole order will be shipped within 1-2 weeks. Clubs are shipped at the end of each month.
If you are visiting Finland you can pick up your order in Helsinki (Vallila or Pitäjänmäki).
Please contact us via email (firstname.lastname@example.org) if you want to return your items or exchange them. The product must be in unused condition.
We will never give any of your information to any third parties.
Yarns are dyed in small batches and there may be minor color variations between batches. If you are planning to make a multiskein project please order enough skeins. If you order multiple skeins of a certain colorway the skeins will be from the same dyelot. For multiskein projects we warmly recommend altering skeins every couple of rows.
Most of our yarns are superwash treated, but we warmly recommend handwashing.