Yarn. Dye. Passion. Life.

Terms and conditions

The company behind this webshop is Ink and the Dog (Finnish business ID 1906528-5/VAT# FI19065285). When you place an order you accept these terms and conditions unless we have agreed to different ones with you.

Placing an order.

After placing your order on www.lanitiumexmachina.com you’ll get an order confirmation email. If you can’t find it please check your spam folder. Order confirmation includes the product(s) you ordered, product prices and shipping&handling costs. You’ll also find payment information if you have chosen bank transfer as payment method. This payment option is available to people living in the European Union, Switzerland or Norway.

You can also place your order via email (nea@lanitiumexmachina.com).

In stock items are shipped within 1-2 business days after we have received your payment. Dyed to order items are shipped within 1-4 weeks. If you need your dyed to order items sooner please email us before placing your order. If for some reason we can’t ship items within promised time frame we announce this on the front page.

We take great care in photographing our products but please note that the exact shade of color may vary from screen to screen. Different dye lots have minor variations. If you are making a multi-skein project please order all the skeins you need at the same time. This way we can ensure that the skeins are from the same dye lot.

Shipping.

Finland.

Orders are shipped using the shipping method the customer has chosen. Options are Posti and Matkahuolto. Shipping costs depend on the chosen method. Shopping cart will add shipping costs to the total sum automatically. Current shipping rates can be found here.

Pick up.

You can also pick up your order (Helsinki/Vallila or Helsinki/Pitäjänmäki). Choose “pick-up” as the delivery method. We will contact you to arrange the time and date for your pick up.

Ordering both in stock items and dyed to order items.

If you order both in stock items and dyed to order items your whole order will be shipped once your dyed to order items are ready.

Payment options.

Payment options are Klarna Checkout's invoice, part payment, card payment and direct payment (Finland, Sweden, Norway, Germany and Austria), bank transfer/pdf invoice (Finland, rest of the EU, Switzerland, Norway) and Paypal. After placing your order we will reserve in stock items for you for 7 days. After 7 days un-paid orders are cancelled.

Pick up orders can be paid before pick up using Klarna Checkout or Paypal. You can also pay with card (credit/debit) or cash when you pick up your order (choose bank transfer/pdf invoice as payment method).

At events (pop ups, craft fairs, knitting retreats and other evens) you can pay with card (debit/credit) or cash.

Discount codes.

If you have a discount code please use it during checkout. Discounts can’t be applied afterwards. 

Returns.

You can return your order within 14 days of receiving your order. All items must be in their original condition. Yarn clubs are not eligible for returns. Cancel your order via email. We pay the return shipping costs when you use the shipping method we have chosen. You’ll get detailed instructions via email. If you live in Finland please don’t use payment on receipt delivery method (=postiennakko) as we will not accept those returns. We will pay returning shipping costs only when the order is cancelled via email.

Wrong, missing or faulty items.

If we accidentally send you something you didn’t order or your order is missing an item/items or your item(s) is faulty please contact us via email asap. We will send the right products/replacements asap with no additional cost to you.

Contact information.

lanitiumexmachina@gmail.com