IMPORTANT! Due to the current covid-19 phase we ship orders only twice a week so your order will be shipped in 2-3 business days (excluding pre-orders which ship within two weeks).
The company behind this webshop is Ink and the Dog (Finnish business ID 1906528-5/VAT# FI19065285). When you place an order you accept these terms and conditions unless we have agreed to different ones with you.
Placing an order.
After placing your order on www.lanitiumexmachina.com you’ll get an order confirmation email. If you can’t find it please check your spam folder. Order confirmation includes the product(s) you ordered, product prices and shipping&handling costs. You’ll also find payment information if you have chosen bank transfer as payment method. This payment option is available to people living in the European Union, Switzerland or Norway.
You can also place your order via email (lanitiumexmachina@gmail.com).
In stock items are shipped within 1-3 businessa days after we have received your payment. Dyed to order items are shipped within 3-4 weeks. If you need your dyed to order items sooner please email us before placing your order. If for some reason we can’t ship items within promised time frame we announce this on the front page.
We take great care in photographing our products but please note that the exact shade of color may vary from screen to screen. Different dyelots have minor variations. If you are making a multi-skein project please order all the skeins you need at the same time. This way we can ensure that the skeins are from the same dyelot.
Shipping.
Finland.
Orders are shipped via Itella/Posti. Flat rate shipping costs are 6,90 euros (excl. clubs). We can ship your order to the nearest post office or SmartPost. You will get a text message notification once your order has arrived and is ready to be picked up. Please take your driving licence/passport/identification card with you as Itella won't release your packet unless you present some form of official identification document. Itella keeps the packets for 7 days and after that time period the packet is returned to us. This shipping method comes with tracking information which we will provide to you once your order has been shipped. Please double-check that the shipping information you give to us is correct. If you want your order via Matkahuolto or R-kioski (Ärrä-paketti) please contact us before placing your order.
Rest of the world.
For rest of the world we use DHL Global Mail. Flat rate shipping costs are 8,50 euros (excl. clubs). This shipping method doesn’t have tracking. If you want tracking please contact us before placing your order so we can calculate the correct shipping costs for you. Please double-check that the shipping information you give to us is correct. Customers are responsible for any import taxes, duties or other costs their government collects when importing goods. If you live in the European Union you don't have to pay any of these taxes or duties unless you live in one of those autonomous areas that do not collect value added tax (i.e. Åland Islands, Büsingen am Hochrhein, Campione d'Italia, Ceuta, Gibraltar, Helgoland).
Pick up.
You can also pick up your order (Helsinki/Vallila or Helsinki/Pitäjänmäki). Choose “pick-up” as the delivery method. We will contact you to arrange the time and date for your pick up. You can also pick up orders at any of the coming events we are participating. Event canlendar can be found here.
Ordering both in stock items and dyed to order items.
If you order both in stock items and dyed to order items your whole order will be shipped once your dyed to order items are ready. If you order a yarn club and any other item(s) these other items will be shipped with your first club order. If you want the other item(s) quicker please make two separate orders, one for the yarn club and another for the other item(s).
Yarn clubs are shipped on the last day of each month (for example January’s yarn club is shipped on Jan 31st).
If you place multiple orders during a certain time period (i.e. in December we release a new sale item every day between Dec 1st and Dec 24th) we can combine your orders. Then everything will be shipped together and you pay shipping only for that one packet. Choose “packet” (Finland)/”maxi letter” (rest of the world) for the shipping method for your first order and “pick up” (all countries) for your subsequent orders.
Payment options.
Payment options are Klarna Checkout's invoice, part payment, card payment and direct payment (Finland, Sweden, Norway, Germany and Austria), bank transfer/pdf invoice (Finland, rest of the EU, Switzerland, Norway) and Paypal. After placing your order we will reserve in stock items for you for 7 days. After 7 days un-paid orders are cancelled.
Pick up orders can be paid before pick up using Klarna Checkout or Paypal. You can also pay with card (credit/debit) or cash when you pick up your order (choose bank transfer/pdf invoice as payment method).
At events (pop ups, craft fairs, knitting retreats and other evens) you can pay with card (debit/credit) or cash.
Discount codes.
If you have a discount code please use it during checkout. Discounts can’t be applied afterwards.
Returns.
You can return your order within 14 days of receiving your order. All items must be in their original condition. Yarn clubs are not eligible for returns. Cancel your order via email. We pay the return shipping costs when you use the shipping method we have chosen. You’ll get detailed instructions via email. If you live in Finland please don’t use payment on receipt delivery method (=postiennakko) as we will not accept those returns. We will pay returning shipping costs only when the order is cancelled via email.
Wrong, missing or faulty items.
If we accidentally send you something you didn’t order or your order is missing an item/items or your item(s) is faulty please contact us via email asap. We will send the right products/replacements asap with no additional cost to you.
